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Travis Hess, Chief Executive Officer, Commerce (formerly BigCommerce)Reserved forTravis Hess

Courtesy of Commerce, Used with permission

Platform Council · The Platform Fairness Standard

A seat reserved for Travis Hess

Chief Executive Officer, Commerce (formerly BigCommerce)

Agenda item
PL-001
The case

Why this seat

A storefront platform controls the checkout, the apps and the fees a small merchant depends on.

$342.3M

revenue in fiscal 2025 from merchants running their online stores on the platform. Commerce FY2025 results

The fix

The ask

The Platform Fairness StandardGive every seller written notice, a specific reason and review by a person before any payout hold, suspension or fee change, with a time limit on holds — in every country you operate.
On the record

The letter

The letter is being drafted and will be published here when it is sent.

From the company

Reply

No letter has gone to Commerce (formerly BigCommerce) yet. Any reply will be published here in full, word for word.

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