Suspension appeal checklist

Copy the fields below into a document or message. Fill in what you can. Write “not provided” or “unknown” where that is more accurate than a guess. Keep the completed version and proof of sending.

1. Your record
   • Business name or account identifier: [business/account name or ID]
   • Platform and service: [platform/service]
   • Country or countries relevant to this account: [country/countries]
   • Date and time you received or discovered the notice: [date, time, time zone]
   • Date and time the action took effect, if known: [date, time, time zone]
   • What changed: [account suspension / listing removal / payout hold / fee change / other]
   • Scope of the action: [whole account / particular listing / particular funds / other]
   • Reference number or case ID: [reference, or “not provided”]
2. What the notice says
   • Exact reason given by the platform: [quote or carefully summarize the reason]
   • Specific policy, rule or transaction identified: [details, or “not provided”]
   • Evidence or cases identified: [details, or “not provided”]
   • Was the notice written and accessible to you? [yes/no; explain]
   • Does it say whether an automated system was involved? [yes/no/not stated]
   • Appeal method and deadline shown: [method/deadline, or “not provided”]
3. Business impact
   • How the action affects your business: [orders, access, customers, funds, other]
   • For a payout hold: amount affected, currency and date expected: [amount/currency/date]
   • Any deadline or urgent consequence: [details]
   • What you can still access or do: [details]
4. Your account of events
   • Relevant dates and events, in order: [brief timeline]
   • Steps you have already taken: [steps and dates]
   • Records you can provide: [documents, screenshots, transaction IDs, correspondence]
   • What you believe is incorrect or incomplete: [specific point and supporting record]
   • Anything you do not know or cannot verify: [details]
5. Your request
   You may adapt this wording:
   “Please confirm receipt of this appeal and provide the specific reason for the action, the policy or rule relied on, and the relevant cases or records. Please arrange review by a person and tell me how and when I will receive the decision. If the action involves a payout hold, please identify the amount affected, the reason for the hold, and the time limit or expected review date. If information is missing from my appeal, please tell me what is needed. I ask that the action be reconsidered and [state the practical outcome you seek].”
   Requested outcome: [restore account/listing; release or review funds; correct fee; explanation; other]
6. Submission record
   • Appeal submitted through: [form/email/other channel]
   • Date and time sent: [date, time, time zone]
   • Confirmation or case number: [details, or “none received”]
   • Next follow-up date: [date]