Business continuity one‑pager

Complete the fields in brackets. If a section does not apply, write “not applicable” rather than leaving people to guess.

1. Business and plan
   Business name: [ ]
   Plan owner: [name / role / safe contact method]
   Last reviewed: [date]
   Next review: [date]
   Usual work location(s): [ ]
2. First priorities
   People who may need help or checking on: [roles or agreed contacts; avoid storing unnecessary sensitive details]
   How we will check that people are safe: [method]
   Immediate hazards that mean we should leave or stop work: [ ]
   Local emergency contact or procedure to use: [check local rules and enter details]
3. What must keep working?
   Our three most critical products or services: [1] [2] [3]
   What must happen in the first 24 hours? [ ]
   What can pause for a week? [ ]
   Customers who need a prompt update, and how we will contact them: [ ]
   Minimum safe way to operate while disrupted: [ ]
4. People and decisions
   Person leading the response: [name / role / contact]
   Backup decision-maker: [name / role / contact]
   Who contacts staff, customers, suppliers, landlord or venue manager, and insurer? [name or role for each]
   Who can approve urgent spending or temporary changes? [ ]
   If a contact is unavailable, next person to call: [ ]
5. Essential resources and backups
   Key equipment, records or systems: [ ]
   Where the backup is kept, and how to access it: [ ]
   Critical suppliers and alternatives: [supplier / contact / alternative]
   Power, internet, phone, transport or workspace dependencies: [ ]
   Temporary way to deliver orders or serve customers: [ ]
6. Money, documents and insurance
   Where we keep current insurance details and policy contacts: [ ]
   How to record damage, extra costs, lost sales and steps taken: [ ]
   Where important business records can be accessed if the premises are closed: [ ]
   Short-term cash needs and who can help assess them: [ ]
   Questions to ask the insurer, bank, lender or relevant adviser: [ ]
7. First actions after disruption
   1. Make people safe; follow emergency instructions and do not enter an unsafe area.
   2. Contact [response lead] using [method]. If unavailable, contact [backup].
   3. Check [critical systems / premises / staff / supplier status] without taking unsafe risks.
   4. Record what happened, when, visible damage, expenses and communications. Keep copies of relevant evidence where safe and appropriate.
   5. Contact [insurer / landlord / supplier / customers / staff] as needed. Ask what information they require and note dates, names or roles, and next steps.
   6. Decide whether to pause, move, reduce or resume work. Tell affected people what is known, what is not known, and when you will update them.
8. Reopening and follow-up
   Conditions that must be met before reopening or resuming this service: [ ]
   Who confirms those conditions: [ ]
   Temporary arrangements and end/review date: [ ]
   Outstanding claims, repairs, costs or customer commitments to track: [ ]
   What we will change after this event: [ ]