Which change should banks and payment providers prioritise first to improve outcomes for small businesses reporting payment fraud?

A rapid, trackable recall process, including cross-border escalation31% (52)

A named case owner with regular status updates24% (40)

Clear, consistent reimbursement rules for eligible small businesses19% (32)

Payee-name verification before a payment is authorised16% (27)

A common evidence checklist and secure reporting route10% (17)