Telaio Gentile makes small leather accessories and sells through its Florence workshop and a modest online store. It adopted No Surprise Fees after a few international customers said they could not tell whether shipping, taxes, or other charges were included in the amount shown. The team now displays the full known total before payment and gives a clear note whenever destination-specific duties cannot be calculated precisely at checkout. It has reviewed its courier settings, tested the purchase flow from several locations, and added a contact option for buyers who need a written estimate before ordering. Over the first 11 weeks, 58 orders used the updated checkout, and customer messages about unexpected charges fell from 12 to two. Neither of the remaining questions resulted in a disputed payment; both concerned destinations where the site clearly identified a possible local duty. The owner says the pledge helped the business explain uncertainty honestly instead of relying on customers to discover it after dispatch.
