Saku Rasa is a Surabaya kitchenware business that brings in small batches of cooking tools and pantry goods for independent shops. It signed No Bill at the Door after customers were surprised by duties or handling charges that appeared only when a parcel arrived. The team now checks applicable import costs before listing an item and shows the known landed price at checkout. For orders where a final charge cannot be confirmed in advance, the listing explains what remains uncertain and the customer is asked to approve the order before it ships. Saku Rasa also keeps a record of the source and date of each cost estimate so staff can update prices when conditions change. In its first quarter under the pledge, 84 online orders showed import-related charges before payment, and the business recorded zero customer refusals at delivery due to an unexpected fee. The owners say upfront information has reduced confusion and helped buyers compare products on the total cost, not just the shelf price.
