Rivage Papier is a Montréal stationery shop carrying notebooks, cards, and desk goods from small makers. It adopted No Surprise Fees after staff noticed that a packaging charge appeared only at the final stage of some online orders. The shop now includes routine packing costs in product prices and shows any optional delivery charge before checkout is completed. It also reviews promotions to ensure a discount does not hide a fee that reappears later. In a ten-week comparison, questions about unexpected charges dropped from 17 to four, and the shop recorded 12 percent fewer abandoned carts. The owners say transparent pricing has made customer service easier: staff can spend time helping people choose paper or gifts instead of explaining a last-minute total. The change required recalculating prices for 46 products and updating receipts, but the team now uses a checklist whenever a new item is added. Rivage Papier views the pledge as a promise about clarity, not a claim that delivery is always free. Customers see the full mandatory cost before deciding.
