Kwiatowy Skład is an independent floral studio in Łódź, arranging seasonal bouquets for homes, small offices, and neighborhood celebrations. Founder Marta Zielińska took the No Surprise Fees pledge after customers asked why delivery and wrapping appeared as separate charges only at the final payment step. The studio now displays the full price, including local delivery and standard wrapping, before a customer confirms an order. For custom arrangements, any optional additions are listed clearly rather than folded into an unexplained total. The change has made conversations about budgets simpler, especially for customers ordering flowers for family occasions. In a three-month review, checkout questions about extra charges fell from 31 to 8, while completed online orders rose by 12 percent. Marta also says the clearer pricing helps staff quote consistently when the shop is busy. She signed because trust should begin before a purchase, not depend on a customer discovering the real total afterward.
