İplik Yolu is a Gaziantep textile studio producing woven table linens and cushion covers for homes and small hotels. The founders signed No Surprise Fees after several buyers asked whether the displayed prices included packaging and delivery. The studio’s old price list was not dishonest, but it left room for misunderstanding because shipping and gift wrapping were discussed after an order was underway. The new list gives a clear total for standard delivery, identifies optional services separately, and explains when a remote address may require a different quote. Staff now confirm the complete amount in writing before taking payment. In two months, İplik Yolu used the revised format for 63 orders; 58 had no price-related follow-up question, compared with 37 of 61 orders the previous quarter. The team says the pledge has reduced awkward conversations and made its modest products easier to budget for. It also helps staff explain choices without pressuring customers to add extras.
