Inzu Nshya Décor sells locally made cushions, lampshades, and woven storage pieces to households and small guesthouses. It took No Surprise Fees after customers ordering from outside Huye asked whether delivery or careful packing would cost extra beyond the displayed price. The shop now calculates those charges before the customer pays and presents a single clear total, with an itemized explanation available for anyone who wants it. For deliveries that require a special courier, staff confirm the amount by message and wait for approval before dispatch. The change has improved both online sales and in-person ordering, because the same price information is used at the counter and in social-media quotations. In the first 12 weeks, 73 orders used the updated process; five buyers asked for clarification, and none were charged more than the amount they had approved. The owner says the pledge encouraged the shop to write a simple pricing checklist and train all three staff members to use it consistently.
