Épicerie du Petit Quai sells pantry goods from small Belgian makers alongside everyday staples. Customers told the shop that delivery charges and handling fees sometimes appeared only at checkout, making a modest basket unexpectedly expensive. The owners joined No Surprise Fees so the displayed price would be the amount customers actually paid, except for clearly optional services. They reviewed their online checkout, printed menus, and delivery terms, then moved unavoidable costs into the listed prices. The shop also added a short explanation beside its local-delivery options. Since making the change, abandoned online baskets have fallen from 14 percent to 9 percent over three months, while customer questions about extra charges have dropped by roughly half. The owners say transparent pricing has required careful margin calculations, especially for fragile products, but it has made conversations easier. They now check every new product listing against a one-page fee checklist before publishing it.
