Casa da Linha Clara is a small textile studio that sells linen aprons and table runners to shops and individual customers. The team joined No Surprise Fees because buyers sometimes reached checkout and found delivery or handling charges that had not been clear on the product page. The studio reviewed its pricing, made shipping costs visible before payment, and stopped adding a packing surcharge after an order was placed. Where a delivery cost depends on the destination, customers now see the estimate before entering payment details. Staff also began checking a sample order from a phone each week to make sure the total remained clear on smaller screens. Over three months, questions about unexpected charges fell from 18 a month to 5, while completed online orders rose by 9 percent. The owner says clear totals have made customer conversations more relaxed and helped the studio build repeat business.
