Baan Rim Nam Kitchen is a prepared-food business in Nonthaburi making chilled curry sets and lunch boxes for nearby offices. Founder Niran Chaiyaporn signed the No Surprise Fees pledge after customers reported that delivery and insulated-packaging costs were difficult to understand at checkout. The kitchen now shows the complete price for each delivery zone before an order is confirmed, and it clearly labels reusable-container deposits as refundable rather than as a fee. Staff also compare the posted menu with the ordering page each week, so promotions do not leave outdated totals behind. In the first two months, customer calls asking about extra charges fell from 26 to 9, while the share of orders paid without a follow-up correction reached 98 percent. The team has kept the same delivery partners and packaging standards; the improvement came from presenting costs earlier and more clearly. Niran says the pledge helped the kitchen make convenience feel straightforward, not conditional on spotting small print.
