EU P2B Regulation: what a statement of reasons must contain

EU law requires an online platform to give a business user a statement of reasons when it restricts or suspends that user. The dossier establishes that requirement, but not a complete checklist of what every statement must say; owners should distinguish the legal minimum from the stronger protections they may ask a platform to provide.

What happened

The EU Platform-to-Business Regulation, Regulation (EU) 2019/1150, sets requirements for online intermediation services, including a statement of reasons when a business user is restricted or suspended.

Article 4 requires a statement of reasons when an online intermediation service restricts or suspends a business user. It also requires at least 30 days’ notice before termination of the whole service.
The dossier does not specify a complete set of required fields for the statement, nor does it say that the Regulation requires a human review, a payout-hold deadline, or the same protections in every country where a platform operates.

What it means for small businesses

A business user facing a restriction or suspension should request a written explanation that identifies the action and the reason, and should keep the platform’s notice and related records.

The EU rule is not a universal guarantee for every owner worldwide. The dossier does not set out the Regulation’s jurisdictional tests, so an owner’s country alone cannot establish whether it applies.

Owners can press for stronger protections—such as a specific reason, review by a person and a time limit on payout holds—without confusing those requests with the narrower requirements stated in the dossier.